Terms and Conditions - Parks Victoria - Accommodation and Camping in Victoria\'s National Parks

Travel arrangements and prices detailed on this www Internet site are provided and coordinated by Parks Victoria. Parks Victoria has taken due care and responsibility to verify and check all information in this Internet WWW site as at the time of compilation. However, as the relevant accommodation & tour operators in this brochure supply this information, it accepts no responsibility for any inaccuracy or misdescription contained in this publication or information as so supplied.

All maps, photographs, illustrations and computer-based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room/site photographs (graphics) may not be specific to the actual room/site occupied. Maps are not to scale.

We are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.

Parks Victoria reserves the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. Questions regarding this policy should be emailed to info@parks.vic.gov.au or sent via postal mail to:

In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you.

Parks Victoria collects PII when you:

• Make a booking
Your full name, address, email address and phone number are taken each time you make a booking with Parks Victoria.
• Contact Parks Victoria
Parks Victoria collects PII such as your full name, address, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking.

Parks Victoria uses your PII for the purpose of responding to and fulfilling your requests for our products and services. Information collected on www.parkstay.vic.gov.au may be used to:

• Purchase Parks Victoria products or services
Information collected when you purchase from Parks Victoria is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.
• Respond to your questions or suggestions
We will use your address, email address and/or telephone number to contact you when you submit a question or suggestion.

The purpose of using your information for Parks Victoria research and future research is:

Previously the monitoring consisted of visits only, overnight stay data was not collected. The data from the online booking system will provide an opportunity to collect additional information on the overnight stays.

Parks Victoria does not disclose any information about customer bookings to anyone except in the following circumstances:
• Accommodation suppliers
Parks Victoria provides the guest name, telephone number, address and email address for each booking made to the relevant accommodation supplier. Our accommodation suppliers require this information for the booking and if they need to contact you about the booking. Although Parks Victoria offers accommodation from reputable accommodation suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose accommodation you purchase on Parks Victoria.
• Legal obligations
Parks Victoria may be required by law to disclose information provided by you to Parks Victoria for the purposes of obtaining products or services from Parks Victoria. Parks Victoria may also disclose information against someone who poses a threat to Parks Victoria’s interests (such as customer fraud) or whose activities could cause harm to others.

Parks Victoria believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information as follows:
• Booking information
If at anytime you would like to alter the PII you provided to Parks Victoria in your booking, please contact us.
• General
If at anytime you wish to enquire about any of your PII that is stored by Parks Victoria please contact us.

Accommodation costs are for room and or campsite only and do not include transfer or breakfast cost unless otherwise stated. Prices are inclusive of the Australian Goods and Services Tax. Prices over accommodation block out periods may alter from the prices advertised. Contact us for further details.

All Bookings and payments are non-transferable. Refund applications not accepted more than 60 days after arrival date.

All bookings require full payment at the time of booking.

Child rates apply to all children 2-12 years of age. 13 years and over will be charged the adult rate. Less than 2 years of age no fee is charged.

Tours

These operators reserve the right to alter itineraries at any time as a result of fire, flood, extreme weather conditions or any other circumstance beyond their control.

DISCLAIMER

All information on this web site is correct at time of publishing. Please note that fees and conditions are subject to change without notice. All companies listed are members of Parks Victoria. This web site may contain information about activities which by reason of their physical exertion or the degree of physical fitness required may be unsuitable or dangerous for certain persons, or it may describe activities which are inherently dangerous. Parks Victoria makes no representations of fact, nature, quality and suitability about any or all of the activities promoted on this site and user agrees that the user shall be responsible for first satisfying himself/herself by independent enquiry or advice as to the suitability of the particular activity. Any access of this site by the user is entirely at the users own risk and Parks Victoria shall not be responsible for the propagation of computer worms or viruses transmitted from the site.