Terms and Conditions

 


Camping and accommodation general conditions

Camping Seasons

Peak period rates apply: for all weekend (Fri/Sat) commending Melbourne Cup weekend to the end of February, Melbourne Cup long weekend, December/January school holidays, Labour Day weekend, Easter school holidays and ANZAC Day long weekend (when applicable).

Shoulder period rates apply: weekdays November to the end of April, weekdays and weekends from the 1st of March to the end of April (except for Easter school holidays), and September school holidays.

Off-peak period rates apply: from the 1st of May to the start of the Melbourne Cup weekend (except for September school holidays).

Accommodation Seasons

Peak period rates apply: for the December/January school holiday period, Labour Day weekend and Easter public holiday weekend.

Shoulder period rates apply: from the 1st September to the 30th April, except for December/January school holidays, Labour Day and Easter school holiday period (except for the 4 day Easter public holiday weekend), Queen’s Birthday weekend and July school holidays.

Off-peak rates apply: from the 1st May to 31 August, (except for Queens Birthday weekend and July school holidays).

Camping and accommodation fee schedule 2017/18 and 2018/19 is available to download:

Camping and accommodation fees and charges

Fees are officially set and revised by legislation relevant to their application.

The Victorian Government has a policy of automatically indexing certain fees each year for inflation so that their value is maintained.

Although we have sought to make this as accurate as possible, updates and revisions may be necessary.

 

Bookings, fees and payments

  • Advanced bookings for campsites and accommodation can be made on-line or phone-assisted via the Parks Victoria Information Centre;

  • All online bookings for campsites and accommodation require fees to be paid in full at the time of booking;

  • All bookings and payments are non-transferable;

  • Credit card payments only are accepted for on-line bookings;

  • For phone-assisted bookings, payments can be made by credit card, cheque or money order. If full payment is not received within 14 days the booking will automatically be cancelled;

  • For all bookings made less than 30 days out from the date of arrival full payment is required at time of booking;

Booking fee – ballot / booked period

  • A $10.30 administration fee applies for parks which conduct ballots and advance booking releases for defined holiday periods. The administration fee applies only for successful applicants on a per booking basis.

Phone Booking Fee for special camping places and overnight hiker permits

  • A $10.30 phone booking fee applies for individuals making bookings for special camping places and overnight hiking. The phone booking fee applies on a per booking basis;

  • A $15.40 phone booking fee applies for groups of 8 or more persons making bookings for special camping places and overnight hiking. The phone booking fee applies on a per booking basis;

  • The phone booking fee does not apply for bookings made by means tested concession card holders and Seniors Card holders.

Administration Fee – Phone Assisted Amendments for roofed accommodation

  • A $10.30 administration fee applies for all phone-assisted booking amendments for roofed accommodation bookings.

Additional vehicles

Unless otherwise specified, fees for each campsite include provision for one vehicle in the permit fee. Additional vehicle charges apply for each additional vehicle per night for all permit fee categories. The following combination is included in site fee (unless site dimensions or other limitations are stated when booking, such as “tent only”):

  • 1 car and 1 caravan = 1 vehicle (included in site fee)

  • 1 car and any trailer associated with that vehicle, including a trailer with a boat or dirt bikes etc. = 1 vehicle (included in site fee)

  • 1 RV/Motorhome, and a small car towed by motorhome = 1 vehicle (included in site fee)

  • 1 Campervan = 1 vehicle (included in site fee)

  • Up to 3 motorbikes = 1 vehicle (included in site fee)

 If the site/campground permits, extra vehicle charge applies when: 

  • 1 car and (up to 3) motorbike = 1 additional vehicle

  • 2 cars and 2 caravans = 1 additional vehicle

  • 2 campervans = 1 additional vehicle

  • 4 motorbikes = 1 additional vehicle

  • 5 motorbikes = 2 additional vehicles

  • 6 motorbikes = 3 additional vehicles

Campers must be able to contain their equipment within the site dimensions, including vehicle if this is part of the site design.

Non-refundable fees and charges for cancellations, alterations or reduction of stay or occupancies:

  • 30 days’ or more prior notice to the booking arrival date, 50% of the applicable fees per night;

  • Less than 30 days’ prior notice to the booking arrival date, 100% of the applicable fees per night;

Concession card holders – discount for overnight camping fees only

A 10% per cent discount off the seasonal per night fee for campsites is available for holders of eligible means-tested concession cards. Eligible concession cards include:

  • Centrelink Health Care Card

  • Centrelink Pensioner Concession card

  • Veterans Affairs Gold Card for All Conditions

  • Veterans Affairs Gold Card War Widow

  • Veterans Affairs Gold Card TPI

  • Veterans Affairs Gold card POW & EDA

Refunds

  • Full refunds apply if the park or camping area is closed as a result of an emergency or other exceptional circumstance;

  • Requests for refunds must be made in writing within 60 days after the arrival date for the booking period covered by the park closure.

Code red fire danger rating days

  • If a park is closed as a result of a Code Red Fire Danger Rating being declared, a refund is available for the booking period applicable during the park closure. This applies to visitors whose scheduled arrival date coincides with a declared park closure, or visitors who are already on-site and their stay is shortened as a result of the park closure.

  • Requests for refunds must be made within 60 days for all or part of the applicable camping or accommodation fees.

  • Where a visitor’s stay has been shortened due to a park closure, they may request a transfer of the remaining booked period to an alternative date as agreed with Parks Victoria.

  • Refunds are limited to camping and accommodation permit fees and exclude any booking administration fees or amendment fees.

  • Refunds or transfers for nights already stayed will not be provided.

  • Refunds will be issued in accordance with Parks Victoria’s existing policy.

Fee exemptions for Traditional Owners

  • Traditional owners who have native title rights under the Native Title Act 1993 (Cth) or recognised traditional owner rights under the Traditional Owner Settlement Act 2010, which include the right to camp, are exempt from paying camping fees when exercising that right;

  • Traditional owners will still need to book to reserve a site within their agreement areas.

For school group camping bookings

School Group camping fees apply for bookings made by Primary and Secondary Schools for overnight camping, special camping places, and overnight hiker permits. These fees are a 10% reduction on the seasonal fee for campsites. The relevant per site or per person school group fee applicable to each camping area is listed in the fee schedules.

For all bookings made less than 30 days out from the date of arrival full payment is required at time of booking;

Licenced tour operators conducting organised activities are eligible for the applicable School Group camping fees where they have been engaged by a Primary of Secondary school to provide an organised activity, and all participants of the group are from that Primary or Secondary School. To be eligible for school group camping fees, Licenced Tour Operators must provide their business name, Tour Operator Licence Number, and name of the participants’ school at the time of placing their booking.

Advance booking of campsites require fees to be paid in full within 14 days of booking;

For all bookings made less than 30 days out from the date of arrival full payment is required at time of booking;

All bookings and payments are non-transferable.

For school group accommodation bookings

  • Advance booking of accommodation requires a 20% non-refundable deposit of the full applicable fees within 14 days, with the balance of fees due 30 days prior to arrival date;

  • For all bookings made less than 30 days out from the date of arrival full payment is required at time of booking;

  • All Bookings and payments are non-transferable.

School Groups cancellation policy:

  • Greater than 30 days’ prior notice - 20% of the applicable fees per night;

  • 7 – 30 days’ prior notice, 25% of the applicable fees per night;

  • 1 – 6 days’ prior notice, 50% of the applicable fees per night;

  • During holiday periods where minimum night bookings are required, no refund will be given for part of the booking period;

  • During holiday periods where a Ballot or Advance Booking release is conducted, the non-refundable fees and charges for cancellations will apply once the accommodation or campsite has been allocated.

Other General Conditions

GST

All fees and charges are inclusive of the Australian Goods and Services Tax (GST)

Privacy Policy

We are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address. This privacy policy explains how Parks Victoria handles and protects your PII in accordance with commonly accepted privacy principles.

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